Data Deletion
You can request deletion of your account and all linked data. We remove it within 30 days unless legal requirements demand retention.
LEGAL REFERENCE
Your Privacy Matters at hero138
We keep your account safe, your payment details secure, and your personal information private. This privacy policy shows exactly how we do it — and what rights you...
Data SecurityPayment ProtectionYour RightsTransparencyIndonesia Compliant
What We Collect and Why
When you open an account with hero138, we collect your name, email, phone number and date of birth to verify your identity and keep your account secure. We also collect information about how you use our lobby — which games you explore, how long you stay, and which payment method you prefer — so we can improve your experience and prevent fraud.
Your payment data — whether you use DANA, OVO, GoPay or QRIS — is encrypted and never shared with third parties without your permission. We comply with Indonesian data protection standards and use your information only to run your account, process payouts, and keep hero138 safe.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
TRUST MARKERS
How We Protect Your Privacy
SSL Encryption
All data between your device and our servers is encrypted using industry-standard SSL protocols. Your login details and payment info...
Regular Security Audits
We test our systems monthly for vulnerabilities and update our defenses as threats evolve. Third-party auditors verify our encryption.
Limited Staff Access
Only authorized team members can view your personal information, and only when they need to. All access is logged and...
Payment PCI Compliance
Our payment processing meets PCI DSS standards. DANA, OVO, GoPay and QRIS transactions are handled by certified payment partners.
No Data Selling
We never sell your personal information to advertisers, marketers or third parties. Your data stays yours — and ours, for...
Breach Notification
If we ever detect unauthorized access to your data, we notify you immediately and take steps to minimize impact and...
PLATFORM COMPARISON
How Our Privacy Standard Compares
Cookie Transparency
We use cookies to remember your login and improve the site. You control cookie settings in your browser at any time.
Third-Party Links
Our privacy policy covers hero138 only. External sites linked from our lobby have their own privacy terms. Read them before you go.
Policy Updates
If we change this privacy policy, we notify you by email and post the update here. Material changes give you 30 days to review.
International Transfers
If your data is processed outside Indonesia, it receives the same protection as data held locally. We never reduce privacy standards across borders.
Children's Data
hero138 is for players 18 and older only. We do not knowingly collect data from anyone under 18. Contact us if this happens.
Retention Timeline
We keep your account data for as long as your account is active. Inactive accounts are archived after 12 months; historical records stay 7 years for tax and legal compliance.
PLATFORM SNAPSHOT
What Privacy Protections You Get
01
Account Verification
We verify your identity at sign-up so only you can access your account. Two-step login and email confirmation keep it yours.
02
Payment Method Privacy
DANA, OVO, GoPay and QRIS links are encrypted. We store only enough data to process your next deposit or payout securely.
03
Activity Log Access
View every login, deposit, withdrawal and game session tied to your account. Spot anything suspicious? Report it to us instantly.
04
Withdrawal Confirmation
When you request a payout, we send you an email confirming where the money goes. You approve it before we send it.
05
Password Security
Create a strong password and change it regularly. We never ask for it via email or chat. Reset it anytime from your dashboard.
06
Marketing Preferences
Control exactly which emails we send you — promotions, account alerts, policy updates or none at all. Unsubscribe anytime.
Privacy Questions Answered
Your account data is archived securely for 12 months, then deleted unless we're required by law to keep it longer. You can request immediate deletion. Your DANA, OVO, GoPay and QRIS payment records may be retained by those providers for their compliance.
We only share data with payment processors (DANA, OVO, GoPay, QRIS), game providers and regulators where legally required. We never sell your personal information. Any third-party processor signs a strict confidentiality agreement.
All payment data is encrypted end-to-end and processed by PCI-compliant payment partners. We never store full card numbers or e-wallet credentials on our servers. Your DANA, OVO, GoPay and QRIS links are protected the same way.
Cookies remember your login and improve your experience on hero138. We use analytics to see how you navigate the lobby, not to track you across other websites. Disable cookies in your browser settings if you prefer.
Yes. Contact our support team and ask for a data access request. We'll compile everything hero138 holds about you — account info, payment history, game activity — and send it within 7 business days, usually as a file.
Change your password immediately and email our support team with details. We'll review your account, check for unauthorized access, and help restore your security. Enable two-step login to prevent future incidents.
Yes. We follow data protection standards applicable in Indonesia and supported regions. We keep data secure, respect your rights, and handle your information transparently. This privacy policy explains our full commitment.