Consistent Across Pages
These terms apply whether you're reading our home page, sportsbook lobby or live casino section. No separate fine print per game type or payment method.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms govern how hero138 operates for you. We've built them around Indonesia's payment landscape—QRIS, DANA, OVO and GoPay—and the way you move between live tables, slots and...
Account SecurityPayment ClarityDispute ResolutionIndonesia-FocusedReal Payouts
Policy Scope & Jurisdiction
hero138 operates under the laws applicable to our brand in supported regions. These terms apply the moment you create an account. We process deposits via DANA, OVO, GoPay and QRIS in Indonesia, and honour withdrawal requests within our stated timelines. Disputes are resolved through our support team first; escalation paths are outlined in the FAQ below. Your account balance is your property;
we hold it in trust and return it on request, subject to verification and any outstanding obligations.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
TRUST MARKERS
Why These Terms Matter
Transparent Payouts
We publish our withdrawal timelines and fee structure upfront. No hidden clauses. Your balance is always visible; payouts to DANA...
Account Ownership
Your account and funds belong to you. We act as custodian only. Termination, suspension or closure follows a documented process...
Dispute Arbitration
Disagreements are handled through our three-tier process: support resolution, escalation review, then independent arbitration if needed. No forced silence clauses.
Data Privacy
Your personal and payment data is encrypted and stored in Indonesia-compliant facilities. We never sell your information. Access requests are...
Bonus Clarity
Any promotional credit is tied to clear playthrough rules and expiry dates. Terms are shown before you claim. No surprise...
Responsible Account Use
We support account limits and cooling-off periods. You can request a pause or closure anytime. Our support team helps you...
PLATFORM COMPARISON
How Our Terms Align
Payment Method Parity
DANA, OVO, GoPay and QRIS deposits and withdrawals follow identical verification and timing rules. No preferential treatment or hidden fees by payment type.
Account Closure Rights
You can close your account and request a full balance payout at any time. We process closures within five business days; no retention clauses or forced waiting periods.
Bonus Expiry Transparency
Promotional credits show their expiry date and playthrough requirement before you accept. Expired bonuses are forfeited; active balances are always yours to withdraw.
Dispute Escalation Path
If support doesn't resolve your issue, you can escalate to our compliance team, then to independent arbitration. Each step is documented and timestamped.
Term Updates Notice
We notify you 30 days before any material change to these terms. You can accept the new version or close your account without penalty during the notice window.
Indonesia-First Wording
All references to local law, payment systems and dispute resolution are tailored to Indonesia. No generic global boilerplate that doesn't apply to your region.
PLATFORM SNAPSHOT
What Defines Our Policy
01
Account Verification
We verify your identity once at signup using your phone number and email. Withdrawals above Rp 5 million may require additional document checks to comply with local regulations.
02
Deposit Holds
Deposits via DANA, OVO, GoPay and QRIS are credited instantly. If a deposit fails, we refund it to your original payment method within 24 hours automatically.
03
Withdrawal Windows
Payouts are processed within 1–3 business days depending on your payment method. QRIS transfers are fastest. Weekend requests queue for Monday processing; no rush fees apply.
04
Bonus Playthrough
Promotional credits require one playthrough at standard odds before withdrawal. Playthrough progress is shown live in your account. Expired bonuses are removed automatically.
05
Account Limits
You can set daily, weekly or monthly deposit caps in your settings. Limits take effect immediately and can be raised only after a 24-hour cooling-off period.
06
Suspension & Appeal
Account suspension is issued with written reason and a 7-day appeal window. We review appeals within 48 hours. Closure is permanent only after appeal denial and 30-day notice.
Terms Questions Answered
Yes. Request closure in your account settings or contact support. We process your full balance payout within five business days to your original payment method. No fees or penalties apply. Closure is permanent after 30 days.
Contact support with your transaction ID and reason. We investigate within 48 hours. If we find an error, we reverse it immediately. If you disagree with our finding, escalate to our compliance team for independent review within 14 days.
All payments are encrypted end-to-end. We never store your full payment details; only your payment method ID is saved. Deposits and withdrawals use the same secure channels as your bank or e-wallet provider.
Promotional credits require one playthrough at standard odds before you can withdraw them. Playthrough progress updates live in your account. Bonuses expire 30 days after claim unless stated otherwise. Expired bonuses are removed automatically.
Yes. Open your account settings and set daily, weekly or monthly deposit caps. Limits take effect immediately. To raise a limit, request a change and wait 24 hours before it applies. You can also request a temporary account pause anytime.
Suspension is issued with a written reason. You have seven days to appeal. We review appeals within 48 hours and notify you of the outcome. If appeal is denied, your account remains suspended for 30 days before permanent closure is final.
Log into your account and go to Settings > Payment Methods or Profile. Changes to payment details take effect immediately for new deposits. Personal details updates may require re-verification for withdrawals above Rp 5 million.